Fibre and backing
Photos of the front, back and label help with assessment. Wool, viscose, silk, natural fibres and glued backings should not automatically receive the same treatment as synthetic carpets. Fringes and damaged edges require particular care.
Assess on-site suitability
On-site suitability depends on the rug material, the floor beneath it and the available drying space. We also check how to protect the floor from moisture. Some rugs need specialist workshop washing. We do not currently offer collection.
Area and furniture
Provide length, width, pile height and accessible area. For fitted carpets, agree walkways and furniture handling beforehand. Heavy cupboards are not automatically moved. Rust, dye transfer and faded traffic lanes may remain visible after cleaning.